The F.A.S.T. Advantage (Fractional Access Support Team)
Imagine having a world-class tech team on call, without the full-time cost. That’s the idea behind our Fractional Access Support Team (F.A.S.T.) program. With F.A.S.T., you get ongoing access to a dedicated team of IdeaSpring experts – strategists, developers, and analysts – who already know your business and systems inside out. It’s like having an internal IT innovation department, at a fraction of the expense and without the HR headaches. Here’s what our F.A.S.T. support means for you:
Fully Integrated Support: We don’t operate in a silo. The F.A.S.T. team works closely with your staff, becoming familiar with your operations and culture. This integrated approach means when you need something, you’re talking to someone who gets your business, not starting from scratch with a random support agent.
Objective-Focused, Not Ticket-Focused: Traditional vendors might count hours or close tickets; we focus on achieving your key objectives. Whether it’s improving your order turnaround time or tightening security, we organize our support efforts around outcomes that matter to you. We can certainly handle quick fixes, but we always keep the bigger picture in mind.
Predictable and Flexible Budgeting: No one likes surprise bills. F.A.S.T. operates on a predictable monthly plan that we tailor to fit your organization’s size and needs. You get the flexibility of adjusting support levels as your needs change, all while keeping budgeting straightforward. It’s support spending you can actually plan for.
Continuous Innovation: Because we’re consistently engaged, we’re constantly looking for improvement opportunities. Think of it as ongoing innovation consulting baked into your support. Found a new bottleneck as your business grew this quarter? Let’s tackle it. Want to experiment with a new AI feature? We can iterate safely without a big new project kickoff. F.A.S.T. keeps you agile and ahead of the curve.
Support That Feels Like an In-House Team
Technology is never “set it and forget it.” As your business evolves, you need your systems and automations to adapt and improve continuously. That’s why IdeaSpring’s support isn’t a typical break-fix, ticket-by-ticket ordeal – it’s a partnership. We position ourselves as an extension of your team, providing guidance, maintenance, and improvements long after the initial project is done. Our support culture is collaborative and proactive: we don’t wait for things to go wrong to hear from you. Instead, we regularly check in, find ways to optimize your systems, and make sure everything is aligned with your business goals. When you work with us, you gain a trusted ally who’s invested in your long-term success, not just a vendor who disappears after deployment.
More Ways to Get the Support You Need
We understand that not every organization is ready for a full F.A.S.T. engagement, so we offer flexibility. For some, a Recurring Services Plan (for regular, well-defined tasks and updates) or a Basic Support Plan (for the occasional on-call help or specific small projects) might be a better fit. Our goal is to meet you where you are. **Whatever the level of support, you’ll always get our practical, down-to-earth advice and our commitment to your success.** We don’t do one-and-done – even our basic support is delivered with an eye toward your long-term goals.
Recurring Services Plan
For regular, well-defined tasks and updates.
Basic Support Plan
For the occasional on-call help or specific small projects.
Let's Grow Together
When you choose IdeaSpring for support, you’re choosing a partner in innovation. We take pride in watching our clients grow and thrive, and being there every step of the way to ensure your technology grows with you. If you’re tired of the typical vendor support runaround and want a team that actually cares about your business outcomes, we should talk. Reach out to us to discuss your support needs or to learn more about the F.A.S.T. program. We’re happy to explain how our approach can be customized for your organization.
And remember, we also have a wealth of resources available – from guides and articles to success stories. Feel free to explore our case studies to see how continuous support made a difference for others, or download a white paper to get insights into best practices. At IdeaSpring, support isn’t an afterthought; it’s part of the whole solution. We’re here to make sure your systems, your team, and your strategy all keep moving forward, hand in hand. Let’s keep innovating together.