Sometimes the breakthroughs that really count are about your leadership style and skillset

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It's often easy to focus on technical innovation, but in my experience, addressing the human aspects (people and processes) is critical for success in implementing any change in technology.


Even more importantly, documenting processes is a great way to help small businesses grow - even if they're not quite to the enterprise CEO level yet.  Once you understand the processes, and can document them, then you're able to start working on your business instead of in your business.


One way to think about out to scale and grow your business and dive, and get into the right mindset is to start thinking about what your business would look like if you were to turn it into a franchise.


The goal (in most cases) isn't really to turn your business into a franchise, but to think through all of the processes and documentation you'd need to have someone else run the business successfully.  Once you can document how to market, manage, and run your business it becomes easier to actually grow and hire people when you're ready.